Welcome to Deals Cowboy Threads Store, where we deliver western wear faster than a mustang at full gallop! Below you’ll find everything you need to know about getting your gear and what to do if it doesn’t fit just right.
Shipping Information
Processing Time
We’ll saddle up your order within 1-2 business days after payment clears. Weekends and holidays don’t count as business days, partner.
Shipping Options
We offer two ways to get your gear:
- Standard Shipping ($12.95) – Delivered by DHL or FedEx in 10-15 business days after shipping
- Free Shipping (Orders over $50) – Delivered by EMS in 15-25 business days after shipping
Note for our international wranglers: We ship worldwide except to some Asian countries and remote areas. Any customs fees or import taxes are your responsibility – we can’t mark items as “gifts,” as that wouldn’t be honest cowboy behavior!
Returns & Exchanges
If your gear doesn’t fit like your favorite pair of boots, we’ll make it right faster than you can say “yeehaw!” Here’s how:
Our Return Promise
We accept returns and exchanges within 15 days of you receiving your items. All returned merchandise must be:
- In original condition (unworn, unwashed, with all tags attached)
- In original packaging
- Accompanied by your original receipt or order number
Non-Returnable Items
For hygiene reasons, we can’t accept returns on:
- Clearance items (marked “Final Sale”)
- Underwear
All other products including our fine hoodies & sweatshirts, jeans, long-sleeve shirts, short-sleeve shirts, and t-shirts are eligible for return or exchange.
How to Initiate a Return or Exchange
Follow these steps smoother than a line dance:
- Contact our corral: Email us at [email protected] within 15 days using our template below
- Pack it up: Securely package your return with all original tags and packaging
- Ship it back: Send your return to: Deals Cowboy Threads Store
Returns Department
4256 Commerce Boulevard
Omaha, NE 68122
USA - Track your return: We recommend using a trackable shipping service
Return & Exchange Request Template
Subject: Return/Exchange Request for Order #[Your Order Number]
Howdy Deals Cowboy Threads Team,
I’d like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) for return/exchange:
- [Product Name]
- [Size/Color]
- [Reason for return/exchange]
For exchanges, my preferred replacement item is:
- [New Product Name]
- [New Size/Color]
Please let me know the next steps. I’ve reviewed the return policy and confirm the items meet all requirements.
Thank you kindly,
[Your Full Name] [Your Email Address] [Your Shipping Address]
Refund Information
Once we receive and inspect your return:
- Refund timing: Processed within 3-5 business days after we receive your return. It may take 5-10 business days to appear in your account.
- Refund method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Shipping costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.
Exchange Process
Want to swap for a different size or style? Here’s how we handle exchanges:
- Email us using the template above to initiate the exchange
- Once approved, return the original item following our standard return process
- We’ll ship your replacement item as soon as we process your return
- If the exchange item costs more, you’ll need to pay the difference
- If it costs less, we’ll refund you the difference
Damaged or Defective Items
If your item arrived damaged or defective (which is rarer than a unicorn at a rodeo), contact us immediately at [email protected] with photos of the damage and we’ll make it right faster than you can say “giddyup!”
Happy trails and happy shopping, partner! If you have any questions about our shipping or returns policy, don’t hesitate to reach out to our trusty customer service team.