Welcome to our FAQ page, where we’ve rounded up answers to all your burning questions about shopping at Deals Cowboy Threads Store. Saddle up and read on!
About Our Store
What kind of products do you sell?
We specialize in authentic western wear including hoodies & sweatshirts, jeans, long-sleeve shirts, short-sleeve shirts, and T-shirts that’ll make you look like you just rode in from the ranch.
Who is your typical customer?
Our gear is perfect for cowboys and cowgirls of all ages who appreciate rugged, authentic western style – whether you’re actually working the ranch or just love the look. We outfit folks worldwide who want to add some frontier flair to their wardrobe.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience.
Is my payment information secure?
Absolutely! We use industry-standard encryption to keep your payment details safer than a bank vault in the Wild West.
Shipping & Delivery
Where do you ship?
We’re proud to outfit cowboys and cowgirls across the globe, though we can’t currently ship to Asia or some remote areas. If you’re unsure about your location, give us a holler at [email protected] before ordering.
What are my shipping options?
We offer two trusted ways to get your gear:
- Standard Express Shipping ($12.95): Like a trusty mustang, gets your order delivered via DHL/FedEx in 10-15 business days after dispatch
- Free Range Shipping (free on orders over $50): Like a steady trail horse, delivers via EMS in 15-25 business days after dispatch
How long does order processing take?
We process all orders within 1-2 business days before they hit the shipping trail.
Can I track my order?
You bet! We’ll send you a tracking number faster than you can say “yeehaw!” so you can follow your package’s journey from our Omaha warehouse right to your front porch.
Returns & Exchanges
What’s your return policy?
If the fit just ain’t right, you’ve got 15 days from delivery to initiate a return for exchange or refund. Just head to our returns page for instructions on sending items back to our Omaha headquarters.
Where do I send returns?
Send returns to: Deals Cowboy Threads Store
4256 Commerce Boulevard
Omaha, NE 68122
USA
4256 Commerce Boulevard
Omaha, NE 68122
USA
Customer Service
What if my package gets lost?
While rare, sometimes packages go astray like a spooked horse. If your order hasn’t arrived within the estimated window:
- Check your tracking number – often it’s just delayed
- If tracking shows delivery but you haven’t received it, check with neighbors or your delivery office
- Still no luck? Contact us at [email protected] and we’ll help track it down
How can I contact customer service?
Our customer service team is ready to help – just email us at [email protected] or give us a call during business hours.
Happy trails, partner! We’re honored to help outfit your western lifestyle.